Empower customers to find solutions on their own
A self-service portal that provides a positive, seamless experience by enabling customers to find solutions on their own and reducing time spent in raising tickets.
Personalized experience
Improve customer experience with personalized interactions. Historic data enables delivery of results that are relevant and accurate to specific users.
Accurate search results
No matter where your data is, whether it is structured or unstructured, or is in XML, webpage or PDF, Keyspider’s crawler will locate, optimize and display them in the results page, producing accurate results.
One place for all answers
Group all your content together in one location, irrespective of the source.
Customers, partners and agents can easily find support information on their own, without going through various channels.
Results re-ranking
Choose the results that appear for every query. Pin or delete documents as needed and use a drag-and-drop search interface that allows you to customize the search output for specific queries.
Improve the visibility of relevant and accurate results by determining ranking criteria.
Streamline queries
Multi-faceted search that allows you to classify, rank and filter for the right results.
Streamline every query to ensure users are provided with the results they need.
Intelligent matching
An intelligent crawling approach can search structured and unstructured data, providing the right results.
Ensure users are provided with results only relevant to their search query.
Zero gap results
Enjoy instant content updates so there is no delay between search queries and results.
Instant crawler update to the new/ updated content ensures complete search accuracy.
