Empower customers to find solutions on their own

A self-service portal that provides a positive, seamless experience by enabling customers to find solutions on their own and reducing time spent in raising tickets.

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How intelligent search helps customers self-serve

Personalized experience

Improve customer experience with personalized interactions. Historic data enables delivery of results that are relevant and accurate to specific users.

Accurate search results

No matter where your data is, whether it is structured or unstructured, or is in XML, webpage or PDF, Keyspider’s crawler will locate, optimize and display them in the results page, producing accurate results.

One place for all answers 

Group all your content together in one location, irrespective of the source.

Customers, partners and agents can easily find support information on their own, without going through various channels.  

Results re-ranking 

Choose the results that appear for every query. Pin or delete documents as needed and use a drag-and-drop search interface that allows you to customize the search output for specific queries.

Improve the visibility of relevant and accurate results by determining ranking criteria.

Streamline queries

Multi-faceted search that allows you to classify, rank and filter for the right results.

Streamline every query to ensure users are provided with the results they need. 

Intelligent matching 

An intelligent crawling approach can search structured and unstructured data, providing the right results.

Ensure users are provided with results only relevant to their search query.

Zero gap results 

Enjoy instant content updates so there is no delay between search queries and results.

Instant crawler update to the new/ updated content ensures complete search accuracy.

For anyone who needs knowledge

Enterprise search matters to anyone and everyone with a query.

Customers and agents

Enable your customers and agents to find solutions before raising tickets. Provide detailed, in-depth view of a user’s journey to equip agents with the right next steps.

Knowledge enhancement

Enhance knowledge consumption in your organization and for your customers. Provide additional information and improve content creation.


Anyone looking to make sense of a technical document or find solutions to a technical dilemma.

Customer success managers

Improve customer retention by developing in-depth workflows, understanding user journey and much more.

Community Managers

Drive community contribution and engagement with the ‘self-service’ model and by increasing the success rate of community search.

Enable customers to self-serve search


of online adults use search engines to find answers on the web instead of contacting customer support


of people say that they view organizations more positively if they offer self-service options for customers looking for support


of people say that they will purchase more products/ services from a company after a positive customer experience

Search Integrations

Easily integrate with your existing website and digital platform


Build search interfaces flexibly and integrate with any platform.


Ready-To-Use model

Use Keyspider’s JS snippet code to integrate with any platform. It generates the default search interface.

Integration Apps

Also integrate with Content Management System like WordPress and Drupal.

Enable customers to self-serve by integrating Keyspider’s enterprise search 

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