Empower agents to provide solutions effectively and effortlessly
With a smart workstation solution agents can troubleshoot customer queries faster and better. Decrease resolution time, divert tickets and improve conversion rate by empowering agents.
User role management
Manage and control access of information to specific users by defining this in the backend view and collection setup.
Ensure heightened security by restricting data view to relevant users.
One place for all answers
Omnichannel search enables users to find solutions from one location, irrespective of the source.
Customers, partners and agents can easily find support information on their own, without going through various channels.
Stored historic data helps you provide intelligent results and predict search intent. Recommend results proactively, reducing time spent in searching.
With intuitive and detailed knowledge, customers, partners and agents are well-equipped to find answers they need, reducing the number of tickets raised.