Empower agents to provide solutions effectively and effortlessly

With a smart workstation solution agents can troubleshoot customer queries faster and better. Decrease resolution time, divert tickets and improve conversion rate by empowering agents.

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How does Workstation Search Help

User role management

Manage and control access of information to specific users by defining this in the backend view and collection setup.

Ensure heightened security by restricting data view to relevant users.

One place for all answers

Omnichannel search enables users to find solutions from one location, irrespective of the source.

Customers, partners and agents can easily find support information on their own, without going through various channels.

Proactive support

Stored historic data helps you provide intelligent results and predict search intent. Recommend results proactively, reducing time spent in searching.

Ticket deflection

With intuitive and detailed knowledge, customers, partners and agents are well-equipped to find answers they need, reducing the number of tickets raised.

For anyone who needs knowledge

Enterprise search matters to anyone and everyone with a query.

Customers and agents

Enable your customers and agents to find solutions before raising tickets. Provide detailed, in-depth view of a user’s journey to equip agents with the right next steps.

Knowledge enhancement

Enhance knowledge consumption in your organization and for your customers. Provide additional information and improve content creation.

Developers

Anyone looking to make sense of a technical document or find solutions to a technical dilemma.

Customer success managers

Improve customer retention by developing in-depth workflows, understanding user journey and much more.

Community Managers

Drive community contribution and engagement with the ‘self-service’ model and by increasing the success rate of community search.

Saving time and money

85%

Globally, companies respond to customer service questions 85% of the time

12%

of Americans rate their number one frustration with customer service as “lack of speed.”

4/10

consumers will recommend others not frequent a business if they have had poor customer service experience

Search Integrations

Easily integrate with your existing website and digital platform

API

Build search interfaces flexibly and integrate with any platform.

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Ready-To-Use model

Use Keyspider’s JS snippet code to integrate with any platform. It generates the default search interface.

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Integration Apps

Also integrate with Content Management System like WordPress and Drupal.

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Integrate Keyspider’s search so employees and agents can resolve issues more efficiently.

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