Recommend Intelligent Search Solutions to Divert Tickets

Reduce the number of tickets raised by providing relevant content suggestions. Empower customers, partners and agents to self-serve.

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How does Enterprise Search Help

One place for all answers

Group all your content together in one location, irrespective of the source.

Customers, partners and agents can easily find support information on their own, without going through various channels.

Auto suggestion

An in-depth and organized backend ensures intelligent auto-suggestions for users.

Provide relevant and smart suggestions at the right time.

Zero gap results

Enjoy instant content updates so there is no delay between search queries and results.

Instant crawler update to the new/ updated content ensures complete search accuracy.

Results re-ranking

Choose the results that appear for every query. Pin or delete documents as needed and use a drag-and-drop search interface that allows you to customize the search output for specific queries.

Improve the visibility of relevant and accurate results by determining ranking criteria.

Prioritize results

Prioritize results based on importance and preferences by assigning weightage in the metadata field.

The weightage enables you to control how your results should appear on the search page.

For anyone who needs support

Enterprise search matters to anyone and everyone with a query.

Customers and agents

Enable your customers and agents to find solutions before raising tickets. Provide detailed, in-depth view of a user’s journey to equip agents with the right next steps.

Knowledge enhancement

Enhance knowledge consumption in your organization and for your customers. Provide additional information and improve content creation.

Developers

Anyone looking to make sense of a technical document or find solutions to a technical dilemma.

Customer success managers

Improve customer retention by developing in-depth workflows, understanding user journey and much more.

Community Managers

Drive community contribution and engagement with the ‘self-service’ model and by increasing the success rate of community search.

Enable customers to solve solutions the way they want to

84%

of customers try to solve support issues on their own before they contact customer support

79%

of users say they expect organizations to provide self-service support tools

33%

More than 33% of issues are solved before raising tickets thanks to intelligent search solutions

Search Integrations

Easily integrate with your existing website and digital platform

API

Build search interfaces flexibly and integrate with any platform.

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Ready-To-Use model

Use Keyspider’s JS snippet code to integrate with any platform. It generates the default search interface.

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Integration Apps

Also integrate with Content Management System like WordPress and Drupal.

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Provide solutions to queries within case forms with Keyspider’s intelligent search

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