Recommend Intelligent Search Solutions to Divert Tickets
Reduce the number of tickets raised by providing relevant content suggestions. Empower customers, partners and agents to self-serve.
One place for all answers
Group all your content together in one location, irrespective of the source.
Customers, partners and agents can easily find support information on their own, without going through various channels.
An in-depth and organized backend ensures intelligent auto-suggestions for users.
Provide relevant and smart suggestions at the right time.
Zero gap results
Enjoy instant content updates so there is no delay between search queries and results.
Instant crawler update to the new/ updated content ensures complete search accuracy.
Choose the results that appear for every query. Pin or delete documents as needed and use a drag-and-drop search interface that allows you to customize the search output for specific queries.
Improve the visibility of relevant and accurate results by determining ranking criteria.
Prioritize results based on importance and preferences by assigning weightage in the metadata field.
The weightage enables you to control how your results should appear on the search page.