Advanced in-product support to empower users to resolve queries

Provide advanced support that includes AI-based search, content management and more, that empowers customers, partners and agents to resolve queries on their own

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In-product search features you can’t say no to

One place for all answers

Group all your content together in one location, irrespective of the source.

Customers, partners and agents can easily find support information on their own, without going through various channels.

Intelligent matching

An intelligent crawling approach can search structured and unstructured data, providing the right results.

Ensure users are provided with results only relevant to their search query.

Zero gap results

Enjoy instant content updates so there is no delay between search queries and results.

Instant crawler update to the new/ updated content ensures complete search accuracy.

Smart predictions

An in-depth and organized backend ensures intelligent auto-suggestions for users.

Predict and provide relevant and smart suggestions at the right time.

Fast and easy setup

An easy to set up solution ensures not only developers, but businesses too can optimize for better search relevance. With a quick turnaround time, you can ensure intelligent search results.

For anyone who needs knowledge

Enterprise search matters to anyone and everyone with a query.

Customers and agents

Enable your customers and agents to find solutions before raising tickets. Provide detailed, in-depth view of a user’s journey to equip agents with the right next steps.

Knowledge enhancement

Enhance knowledge consumption in your organization and for your customers. Provide additional information and improve content creation.

Developers

Anyone looking to make sense of a technical document or find solutions to a technical dilemma.

Customer success managers

Improve customer retention by developing in-depth workflows, understanding user journey and much more.

Community Managers

Drive community contribution and engagement with the ‘self-service’ model and by increasing the success rate of community search.

Offer support effortlessly within your product

40%

of customers prefer self-service over human contact

45%

of organizations that offer website search options noticed an increase in website traffic and a reduction in phone inquiries

50%

Over 50% of customers think it’s important to solve product issues themselves rather than rely on customer service.

Search Integrations

Easily integrate with your existing website and digital platform

API

Build search interfaces flexibly and integrate with any platform.

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Ready-To-Use model

Use Keyspider’s JS snippet code to integrate with any platform. It generates the default search interface.

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Integration Apps

Also integrate with Content Management System like WordPress and Drupal.

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Integrate with Keyspider’s intelligent search to empower users to resolve queries on their own

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