One destination. All the answers.

Enable customers and agents to find all the solutions they need in one destination. AI-powered knowledge base for all your support content.

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Why streamline your knowledge base

One place for all answers

Group all your content together in one location, irrespective of the source.

Customers, partners and agents can easily find support information on their own, without going through various channels.

With features like auto-complete, and as-you-type suggestions, time taken reduces significantly and accurate solutions can be obtained.

Save time and money

With an intelligent, multi-faceted search, customers, partners and agents can find better solutions faster.

A one-time exercise to organize and map your knowledge base saves time, delivering a better support experience and reducing cost.

Ticket deflection

With intuitive and detailed knowledge, customers and agents are well-equipped to find solutions they need, reducing the number of tickets raised.

Results re-ranking

Drag-and-drop search interface allows you to customize the search output for specific queries. Improve the visibility of relevant and accurate results by determining ranking criteria.

For anyone who needs knowledge

Enterprise search matters to anyone and everyone with a query.

Customers and agents

Enable your customers and agents to find solutions before raising tickets. Provide detailed, in-depth view of a user’s journey to equip agents with the right next steps.

Knowledge enhancement

Enhance knowledge consumption in your organization and for your customers. Provide additional information and improve content creation.

Enterprise search assists teams based on their respective roles

Developers

Anyone looking to make sense of a technical document or find solutions to a technical dilemma.

Customer success managers

Improve customer retention by developing in-depth workflows, understanding user journey and much more.

Community Managers

Drive community contribution and engagement with the ‘self-service’ model and by increasing the success rate of community search.

All your digital platform’s knowledge in one destination

91%

customers would use a knowledge base when available

50%

customers prefer solving issues themselves than relying on customer service

15%

of all customer service interactions are completely handled by AI, an increase of 400% from 2017

Search Integrations

Easily integrate with your existing website and digital platform

API

Build search interfaces flexibly and integrate with any platform.

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Ready-To-Use model

Use Keyspider’s JS snippet code to integrate with any platform. It generates the default search interface.

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Integration Apps

Also integrate with Content Management System like WordPress and Drupal.

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Empower customers to find all the answers they need using Keyspider’s AI-powered enterprise search engine.

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