Enable customers and agents to find the solutions they need

Resolve questions and simplify the resolution process with Keyspider’s smart search support solutions.

Take an efficient ‘Self-Service’ approach to answering queries without raising tickets using AI powered solutions. 

Try for free
keyspider enterprise search for support team

Simplify your customer support with smart search solutions

Intuitive Knowledge Base

With smart predictions and as-you-type suggestions, allow your customers and agents to easily find the solutions they need.

Learn More

Site Search Assistance

Provide customers with Intelligent solutions. Create various forms of support content such as Knowledge Base, case studies, manuals, community search and more.

Learn More

Community Search Support

Nothing like a supportive community to help you. Enable customers and agents to easily search through solutions provided by your own users.

Learn More

Technical Document Search

Understand technical documents with the help of a simple search solution.

Learn More

In-product Support

Provide advanced support that includes AI-based search, content management and more.

Learn More

Divert Tickets

Reduce the number of tickets raised by providing relevant content suggestions from within the case form itself.

Learn More

Improve Search Ranking

Optimize your SEO to improve your ranking. Provide customers with solutions before they even visit your site.

Learn More

Workstation Search

Empower agents to resolve customer queries via a website search for a faster resolution time and better conversion rate.

Learn More

Customer Self Service Portal

Enables customers to find solutions on their own, saving the time spent in raising tickets. A self-service portal that provides a seamless experience.

Learn More

For anyone who needs support

Enterprise search matters to anyone and everyone with a query.

Customers and agents

Enable your customers and agents to find solutions before raising tickets. Provide detailed, in-depth view of a user’s journey to equip agents with the right next steps.

Knowledge enhancement

Enhance knowledge consumption in your organization and for your customers. Provide additional information and improve content creation.

Enterprise search assists teams based on their respective roles

Anyone looking to make sense of a technical document or find solutions to a technical dilemma.

Customer success managers

Improve customer retention by developing in-depth workflows, understanding user journey and much more.

Community Managers

Drive community contribution and engagement with the ‘self-service’ model and by increasing the success rate of community search.

Industry stats on search


businesses are making the shift to smart search algorithms


of customers prefer self-service over human contact


of customers prefer AI-based search as it improves their experience

Why Keyspider’s Support Solutions

Smart predictions

Take advantage of smart predictions with as-you-type solutions that enable customers and agents to find relevant solutions faster. Quickly sort and sift through to find what you need, reduce time spent and increase customer delight.

Streamlined intelligence

Group together your user’s interactions on channels and products to specific collections and enable a holistic, personalized experience. Meet modern day expectations with unified collections and relevant content.

Efficient Customer Support. Easy Self-Service.

Keyspider’s smart support solutions provide a first-class customer service experience.

Knowledge centered support

Provide solutions before the query becomes a ticket. An intuitive knowledge base with futuristic programmes and algorithms makes way for immeasurable success.    

An Enhanced Self-Service Experience

Keyspider’s support solution provides relevant information thanks to an intelligent backend setup. Deliver unquestionable self-service experiences for your customers, agents, partners and employees.

See all features

Search Integrations

Easily integrate with your existing website and digital platform


Build search interfaces flexibly and integrate with any platform.

Ready-To-Use Model

Use Keyspider’s JS snippet code to integrate with any platform. It generates the default search interface.

Integration Apps

Also integrate with Content Management System like WordPress and Drupal.

Integrate smart search solutions with your existing products and services to drive a better customer experience and business success. 

Free Trial
Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Consent to display content from Youtube
Consent to display content from Vimeo
Google Maps
Consent to display content from Google