Enable customers and agents to find the solutions they need
Resolve questions and simplify the resolution process with Keyspider’s smart search support solutions.
Take an efficient ‘Self-Service’ approach to answering queries without raising tickets using AI powered solutions.
Simplify your customer support with smart search solutions
Intuitive Knowledge Base
With smart predictions and as-you-type suggestions, allow your customers and agents to easily find the solutions they need.
Site Search Assistance
Provide customers with Intelligent solutions. Create various forms of support content such as Knowledge Base, case studies, manuals, community search and more.
Community Search Support
Nothing like a supportive community to help you. Enable customers and agents to easily search through solutions provided by your own users.
Technical Document Search
Understand technical documents with the help of a simple search solution.
In-product Support
Provide advanced support that includes AI-based search, content management and more.
Divert Tickets
Reduce the number of tickets raised by providing relevant content suggestions from within the case form itself.
Improve Search Ranking
Optimize your SEO to improve your ranking. Provide customers with solutions before they even visit your site.
Workstation Search
Empower agents to resolve customer queries via a website search for a faster resolution time and better conversion rate.
Customer Self Service Portal
Enables customers to find solutions on their own, saving the time spent in raising tickets. A self-service portal that provides a seamless experience.
For anyone who needs support
Enterprise search matters to anyone and everyone with a query.
Customers and agents
Enable your customers and agents to find solutions before raising tickets. Provide detailed, in-depth view of a user’s journey to equip agents with the right next steps.
Knowledge enhancement
Enhance knowledge consumption in your organization and for your customers. Provide additional information and improve content creation.
Developers
Anyone looking to make sense of a technical document or find solutions to a technical dilemma.
Customer success managers
Improve customer retention by developing in-depth workflows, understanding user journey and much more.
Community Managers
Drive community contribution and engagement with the ‘self-service’ model and by increasing the success rate of community search.
Industry stats on search
8/10
businesses are making the shift to smart search algorithms
40%
of customers prefer self-service over human contact
69%
of customers prefer AI-based search as it improves their experience
Why Keyspider’s Support Solutions
Smart predictions
Take advantage of smart predictions with as-you-type solutions that enable customers and agents to find relevant solutions faster. Quickly sort and sift through to find what you need, reduce time spent and increase customer delight.
Streamlined intelligence
Group together your user’s interactions on channels and products to specific collections and enable a holistic, personalized experience. Meet modern day expectations with unified collections and relevant content.
Efficient Customer Support. Easy Self-Service.
Keyspider’s smart support solutions provide a first-class customer service experience.
Knowledge centered support
Provide solutions before the query becomes a ticket. An intuitive knowledge base with futuristic programmes and algorithms makes way for immeasurable success.
An Enhanced Self-Service Experience
Keyspider’s support solution provides relevant information thanks to an intelligent backend setup. Deliver unquestionable self-service experiences for your customers, agents, partners and employees.
Search Integrations
Easily integrate with your existing website and digital platform
Ready-To-Use Model
Use Keyspider’s JS snippet code to integrate with any platform. It generates the default search interface.
Integration Apps
Also integrate with Content Management System like WordPress and Drupal.