Empower agents to resolve queries effectively and effortlessly
Give your support agents a unified workstation that searches every connected content source simultaneously. Less tab-switching, less hunting, more resolving — from within the tools they already use.
35%
average reduction in average handle time when agents use unified workstation search
2×
faster first contact resolution with proactive case-history suggestions
90%
of agents report higher confidence when knowledge is surfaced in-context
Everything an agent needs, in one search
Agents already know how to search — Keyspider makes sure every search returns the right answer, from the right source, at the right moment in the case.
Unified agent workstation
Consolidate knowledge bases, manuals, past cases, and community answers into a single search interface. Agents stop switching tabs and start resolving faster.
User role management
Configure content access by agent role, team, or product line. Tier-1 agents see a different view to specialists — reducing noise without restricting what matters.
Proactive suggestions from case history
Keyspider surfaces similar resolved cases alongside knowledge base results. Agents benefit from collective team knowledge, not just their own experience.
Omnichannel search in one place
Whether the query comes via chat, email, or phone, the agent searches a single interface. Every channel feeds into the same intelligent search — consistent, fast, complete.
Agents search across all connected sources from a single interface
How workstation search works
Connect all agent-facing content
Link your knowledge base, internal runbooks, case history, and product documentation. Keyspider crawls and indexes every source automatically.
Configure role-based views
Set up content permissions by team or tier. Agents only see what's relevant to their role — reducing cognitive load and speeding up resolution.
Embed in your helpdesk
Keyspider integrates directly into Zendesk, Salesforce Service Cloud, or Freshdesk. Agents search without leaving the case they're working on.
Track resolution patterns
Analytics show which queries agents search most and which return no results — giving team leads clear signals on training gaps and content needs.
Works inside your helpdesk
No new tool for agents to learn. Keyspider embeds search directly inside the platform your team already lives in.
Zendesk
Native integration — deploy in minutes
Salesforce Service Cloud
Native integration — deploy in minutes
Freshdesk
Native integration — deploy in minutes
Built for every agent role
Tier-1 support agents
Quickly find scripted answers, troubleshooting steps, and common resolutions — all from within the active case.
Specialist agents
Deep-dive into technical manuals, API docs, and release notes without leaving the helpdesk environment.
Team leads
Use search analytics to identify knowledge gaps, coach on common misses, and optimise the resolution workflow.
Ready to give your users better answers?
AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.
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