Answer the question before it becomes a ticket
Support ticket volume is mostly a search problem. Customers raise tickets when they can't find answers on their own. Keyspider puts the right answer in front of them at the exact moment they need it, across your knowledge base, help centre, and in-product experience.
Industry stats on search
8/10
businesses are switching from keyword to AI-based search
40%
of customers choose self-service over calling a support agent
69%
of customers say AI-powered search improves their support experience
One platform, every support search scenario
Knowledge base, portal, community, agent workstation, and in-product help, all powered by the same intelligent search engine, configured once.
Knowledge Base Search
Typeahead predictions and as-you-type suggestions help customers and agents find the right answer before they even finish typing, often before a ticket is opened.
Learn moreSite Search Assistance
Connect your knowledge base, case studies, product manuals, community threads, and documentation into a single intelligent search layer for customers and agents.
Learn moreCommunity Search
Surface answers your own users have already provided. Community search makes peer knowledge as findable as official documentation.
Learn moreTechnical Document Search
PDFs, specs, API docs, and manuals indexed together. Customers and engineers find the right technical answer without knowing which document it lives in.
Learn moreIn-Product Support
Contextual help surfaced directly inside your product interface. AI search, content management, and guided pathways, without sending users to an external help site.
Learn moreDivert Tickets
Serve relevant content suggestions from within the ticket form itself. Many users find their answer and never submit, reducing ticket volume at the source.
Learn moreWorkstation Search
Agents get unified search across every internal knowledge source from a single workstation view. Faster answers, shorter handle times, happier customers.
Learn moreCustomer Self-Service Portal
A self-service experience that lets customers solve their own problems. Fewer tickets raised, lower support costs, and customers who don't wait on hold for basic answers.
Learn more
Why support teams choose Keyspider
Smart predictions at the point of need
As-you-type suggestions surface relevant answers before the question is fully formed. Customers and agents spend less time searching and more time on the work that actually matters.
Unified across every channel
Group interactions from multiple products and support channels into specific collections. Customers get consistent answers whether they search from your website, portal, or in-product help widget.
Self-service that genuinely deflects tickets
Keyspider serves answers before queries become tickets. Not by burying the contact button, but by making self-service good enough that customers prefer it.
Knowledge that's always current
Content updated in your knowledge base is searchable within minutes. Agents always surface the current version of a procedure, not the one from 18 months ago.
Who benefits from better support search
Everyone who touches the support function, customers, agents, knowledge teams, and managers.
Customers and agents
Customers find solutions before raising tickets. Agents get a full view of a user's journey, and the right next-step answer, without switching between five tabs.
Knowledge teams
See what content users are searching for and not finding. Zero-result reports and query analytics make content gaps visible, so knowledge teams can fill them fast.
Developers
Full REST API access for custom integrations with any help platform, CRM, or in-product interface. Support any tech stack.
Customer success managers
Fewer escalations, cleaner user journeys, better retention. Search analytics give CSMs the data to understand where customers struggle and why.
Community managers
Community content becomes as findable as official docs. Drive contribution by showing users that their answers actually get surfaced.
Connects to your existing support stack
Keyspider plugs into your current platform without a migration project. Three deployment paths depending on how your support tech is built.
API
Build custom search interfaces and connect to any CRM or help platform via REST API.
Ready-to-use widget
Paste Keyspider's JS snippet into any help centre and go live in under an hour.
Integration apps
Native connectors for Salesforce, Zendesk, WordPress, Drupal, and other popular platforms.
Ready to give your users better answers?
AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.
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