Answers drawn
from your content.
Your visitors ask questions. Keyspider answers instantly, accurately, and with cited sources. It reads nothing but your own content, which means no hallucinations, no off-topic responses, and no risk of data leaking in either direction.
- Deflects up to 75% of routine questions, available 24/7 without additional staff
- Reads only your content: no hallucinations, no answers drawn from the open internet
- Every response cites the exact source document so users can verify it themselves
- No IP tracking, query data anonymised, data stays in your Azure region
Keyspider Assistant
What documents do I need to apply for a building permit?
To apply for a building permit, you'll need: (1) a completed Application Form BA1, (2) site plans drawn to scale, (3) a structural engineer's certificate for works over two storeys, and (4) proof of land ownership or owner's consent.
📄 Building Permits: Application Requirements
How long does approval usually take?
Standard applications are assessed within 10 business days. Complex or large-scale works may take up to 30 days. You'll receive a confirmation email with your application reference number within 24 hours of submission.
📄 Building Permits FAQ
🔒 No hallucinations
Reads only your approved content
Why "Grounded AI" Is the Only AI Safe for Government
Standard LLM chatbots draw answers from their training data: the entire internet, including outdated, incorrect, and conflicting information. When a citizen asks about your rental assistance programme, a standard chatbot might confidently answer based on a different state's policy, or last year's eligibility rules, or a news article that misreported the policy.
Grounded AI (the architecture Keyspider uses) never draws from general internet knowledge. Every answer is synthesised exclusively from your approved, indexed content. If the answer isn't in your content, the system says so. Every response includes citations linking to the source document.
- Answers only from your indexed content
- Every response cites the source document
- No hallucinated statistics or policy details
- Auditable: every answer traceable to a specific page or document
Same question. Very different results.
User asks:
"What's the income limit for housing assistance?"
"The income limit is typically $42,000 per year for a single person, based on federal guidelines last updated in 2022…"
Wrong: based on another state's data
User asks:
"What's the income limit for housing assistance?"
"For our county's Emergency Housing Assistance programme, the 2025 income limit is 80% of Area Median Income ($58,400 for a household of one)…"
Source: Housing Assistance Policy 2025
AI chat that earns trust by getting things right
Built for public sector, healthcare, and enterprise teams where a wrong answer isn't a minor inconvenience.
Your content only, nothing else
The AI reads nothing from the open internet or its general training data. Every answer is drawn exclusively from the content you've connected. Irrelevant topics get a clean 'I don't know', not a hallucinated guess.
Cited sources on every response
Each answer includes the source document or page it came from. Users click through to verify. That citation trail builds real trust and kills misinformation before it spreads.
One script tag, any platform
Embed the widget on any site or portal. WordPress, Drupal, Umbraco, custom React, plain HTML. No framework restrictions, no full deployment project.
Looks like your site, not a plugin
The chat interface picks up your colours, fonts, and tone. It sits inside your site as a native feature, not a third-party box that screams 'bolt-on'.
Content updates reflected in minutes
Publish a change in your CMS and the assistant knows about it within minutes. No retraining cycles, no cache clearing, no manual refresh. Stale answers don't survive the day.
Conversation analytics
See exactly what visitors ask, which questions go unanswered, and where the AI falls back to 'I don't know'. Each of those gaps is a content opportunity you can close.
Three Ways to Deploy AI Assistant
Keyspider AI Assistant adapts to your architecture, your audience, and your compliance requirements.
Public Website Chat
- Embedded on your .gov or .edu website
- Answers citizen questions about services, eligibility, processes
- WCAG 2.1 AA accessible widget
- Branded to your visual identity
- Available 24/7 (no agent required)
Internal Staff Assistant
- Deployed on your staff intranet or SharePoint
- Role-aware: different staff see different content
- Policy, HR, and procedure Q&A
- Integrates with your identity provider (SSO)
- Audit log for every query and response
Portal & App Integration
- Embeds in citizen portals, benefit platforms, or mobile apps
- API-first: integrates via REST or JavaScript SDK
- Multilingual support
- Session-based context awareness
- Rate limiting and abuse protection built in
When a storm hits, citizens need answers in seconds. Not search results.
During a state emergency, contact centres are overwhelmed. Citizens flood government websites asking the same questions: is the state closed, are roads open, where do I go? Keyspider AI Assistant answers from your latest official content, updated within minutes of publication, not hours.
- Content updated in your CMS is live in the AI assistant within minutes, no manual cache clearing
- Pinned emergency content overrides normal ranking automatically during declared events
- Citizens get a cited, current answer. No hallucination from outdated training data.
- Audit log captures every question asked during an emergency for after-action review
Content published to your CMS at 6:00 AM is live in the AI assistant by 6:05 AM, in time for the morning surge.
Is the state open tomorrow with the storm coming?
I'm sorry, I don't have real-time information about state office closures. You may want to check official government websites or local news sources for up-to-date information about weather-related closures.
No answer. Citizen calls anyway.
Is the state open tomorrow with the storm coming?
All non-essential state offices will be CLOSED on Friday, March 7. Essential services including emergency management, hospitals, and law enforcement remain open. Snow emergency routes are in effect statewide from 10 PM tonight.
Sourced from: Emergency Management Notice, posted 2 hours ago
Same question. Same AI. Different content grounding.
Keyspider only answers from your official, current content.
Live in days, not months
No AI expertise on your end. No long deployment projects. You point us at your content and we do the rest.
Connect your content sources
Point Keyspider at your CMS, document store, or knowledge base. We support all major platforms and pull in web pages, PDFs, Word documents, and more without any export or migration work from your team.
Keyspider builds the knowledge model
The platform indexes your content and learns your organisation's topics, terminology, and structure. No prompt engineering, no AI training project on your side. We handle it.
One script tag to go live
Drop a single script tag onto your site. The widget picks up your brand colours automatically and can sit on any page or run as a full-screen assistant. Most teams go from sign-off to live in under a week.
Visitors get direct answers, not links
Questions happen in plain language. The assistant answers from your content, cites the source document, and says 'I don't know' when the answer isn't there, rather than inventing something plausible and wrong.
Real answers for real organisations
Government & Public Sector
Answer citizens at 2 AM during a storm. No staff needed.
Residents ask about permits, benefits, closures, and deadlines at every hour. Keyspider pulls answers from your official, current content, including emergency notices published minutes ago. When a storm warning goes out, the AI surfaces your latest closure update before a single resident picks up the phone. EO 13166 compliance built in: the assistant responds in 100+ languages so no resident is locked out of critical information.
Content live in AI within minutes of CMS publish
Higher Education
Students ask 50 of the same questions. Stop answering them manually.
Admissions, enrolment, fees, housing, graduation requirements: students ask relentlessly, and advisors repeat the same answers hundreds of times a term. A Keyspider assistant handles the repetitive load so your staff spend time on the cases that actually need them.
40% fewer repetitive enquiries reaching staff
Corporate & Enterprise
HR policy questions answered before a ticket gets opened.
Employees spend real time each week hunting for HR policies, IT procedures, and compliance requirements. An internal AI assistant that reads your policy library answers these instantly, with citations. HR ticket volume drops. Employees stop chasing colleagues for information that's already written down somewhere.
75% of HR policy questions resolved without a ticket
Ready to give your users better answers?
AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.
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