Give every citizen the right answer. From any state agency. Instantly.
State government websites serve millions of residents navigating benefits, licensing, taxes, and public services. Keyspider connects every agency portal into a single enterprise answer engine — so citizens self-serve in seconds, contact centre volume drops, and staff stop hunting across legacy systems.
- Live across every agency portal in 2 weeks — one contract, one invoice
- NIST 800-53 aligned — meets state and federal cloud procurement standards
- Section 508 + WCAG 2.1 AA compliant — built for the 2026 DOJ accessibility mandate
“How do I renew my driver's license online?”
Source: DMV Self-Service Portal
“What are the income limits for SNAP benefits?”
Source: Benefits Eligibility Guide 2025
“Where do I file a state income tax appeal?”
Source: Department of Revenue FAQ
Millions of residents. Thousands of pages. Zero unified search.
State governments are among the largest publishers of public information in the country — benefits guides, licensing requirements, tax instructions, public meeting records, regulatory guidance. But this content is scattered across dozens of agency sub-domains, legacy CMS portals, and document repositories with no shared search layer. Residents can't find what they need. Agencies absorb the call volume. Every avoidable inbound call costs $7–$12 in staff time.
Residents searching for benefits eligibility, license renewals, or tax guidance navigate 5–8 agency sub-domains before finding the right answer — or call instead.
State agencies maintain 50–300+ separate web properties, each with its own CMS and isolated search index. No cross-agency discoverability.
Contact centres absorb hundreds of thousands of calls annually for information that is already published — SNAP eligibility, DMV procedures, tax deadlines — but unfindable through keyword search.
FOIA and public records requests consume legal and administrative staff time on content that is already public but not properly indexed or self-serviceable.
Section 508 compliance gaps in legacy search UIs expose states to DOJ enforcement action under the 2026 WCAG 2.1 AA mandate for state and local government.
State IT teams procuring AI search face lengthy RFP processes that require NIST 800-53 alignment, US data residency, and FedRAMP-ready architectures — not all vendors qualify.
Purpose-built for state government procurement and compliance.
Keyspider was designed for the constraints that actually govern state IT — fixed procurement cycles, security architecture reviews, multi-agency data ownership, and accessibility audits. Every capability ships ready for state government, not as a billable add-on.
Cross-agency citizen portal search
One Keyspider instance indexes every state agency website, document portal, and microsite. A resident asking about business licensing, health benefits, or DMV procedures gets a direct, cited answer — regardless of which agency owns the content. No inter-agency IT coordination required.
Benefits & services self-service
Residents searching for SNAP, Medicaid, unemployment insurance, or child support services find eligibility requirements, application forms, and processing timelines instantly — without navigating complex programme menus. Average call deflection: 35–45% for information enquiries within 90 days.
NIST 800-53 aligned security architecture
Keyspider's architecture aligns to NIST 800-53 control families — the security framework mandated for US state cloud procurement. US-only data residency. Your residents' queries and your agency content are never used to train AI models. SOC 2 Type II audited.
Role-based staff intranet search
State staff searching for internal policies, HR procedures, budget guidance, and inter-agency memos access only what their role authorises. Keyspider's permission-aware indexing uses your existing SSO and identity provider — no manual access control maintenance.
FOIA & Open Records readiness
Public records — budgets, meeting minutes, contracts, regulatory filings — become instantly searchable by any resident. Role-based access automatically hides restricted and pre-decisional drafts from public queries while keeping them accessible to authorised staff.
Section 508 + WCAG 2.1 AA by design
Full keyboard navigation, ARIA labels, screen reader compatibility, and compliant contrast ratios — Keyspider's search UI passes third-party accessibility audits. Meets the 2026 DOJ WCAG 2.1 AA mandate for state and local government digital services without custom dev work.
What state government agencies achieve with Keyspider
38%
avg reduction in citizen contact centre calls
$7–$12
cost per avoidable call eliminated
2 weeks
from signed contract to live search
NIST 800-53
aligned security architecture
How state agencies use Keyspider
Ready to give your users better answers?
AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.
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