The answer was always there.We just made it findable.
Keyspider turns every policy, portal, and PDF your agency already publishes into one place that answers in plain language, with the source cited every time.
Configured on your own site before the call · No credit card
Trusted by government & enterprise organizations worldwide
The problem
The content exists. Nobody can find it.
Your team publishes thousands of documents, policies, and pages. Then the search bar returns zero results, or the wrong page from 2019.
Contact center · This morning
09:04
“When is my bulk waste day?”
already published09:11
“How do I renew a pet license?”
already published09:17
“Is the pool open on Monday?”
already published09:22
“Where do I pay a parking fine?”
already published4 of the last 11 calls. Every one already answered online.
5+ hrs/week
Staff hunting for files that should take 30 seconds. Every failed search becomes a ticket or a missed deadline.
38% of calls
Nearly 4 in 10 calls ask about something already published. Each one costs $8 to $12 to handle.
$18K avg.
Records deadlines slip when retrieval takes hours. Audits turn into manual hunts.
Free 14-day pilot. Domain and work email, nothing to install.
The platform
One index. Three ways to ask it.
The assistant, the site search bar, and your internal workplace search all read the same index with the same permissions.
A conversational assistant that knows your content, and only your content.
Every reply is drawn from your verified documents and carries the citation with it, so a caseworker or a resident can check the source in one click. Follow-up questions keep their context.
- ✓Grounded entirely in your own sources
- ✓Citation on every answer, down to the passage
- ✓Handles follow-ups in context
- ✓Section 508 compliant, independently audited
Photo ID, proof of residency dated within 60 days, three months of income statements, and the signed HA-2 release.
Industries
Built deep for State, Local & Education
SLED organizations have distinct compliance mandates, procurement constraints, and audience requirements. Keyspider is purpose-built for each.
State Government
Cross-agency citizen portals, policy search, FOIA-aligned document retrieval, and SSO with your existing state identity provider. Procure via Carahsoft GSA MAS or NASPO ValuePoint.
Local Government
City and county sites: permits, council minutes, community services. One Keyspider instance can serve every department. No separate contracts per agency.
Universities & Higher Education
Campus-wide search across faculties, libraries, and student portals. Audience-aware results so prospective students, current students, and staff each get content relevant to them.
Measured results across government & enterprise deployments
75%
of routine questions answered without staff involvement
self-service rate, avg. across deployments
40%
fewer contact center calls within 90 days
measured across government deployments
2 weeks
from contract signed to live search
not 2 months. 2 weeks, including onboarding
10M+
citizen searches served per year
across government & enterprise customers
From contract to live in 2 weeks
No 6-month implementation project. No dedicated AI engineering team. Keyspider is designed to deploy fast without compromising on quality or compliance.
Connect your content
Point Keyspider at your existing sources: CMS, SharePoint, document libraries, knowledge bases, PDFs. Our 40+ pre-built connectors handle ingestion. Nothing to rebuild or migrate.
Avg. 45 minutes to connect first source
Configure your audiences
Set up role-based access so the public, staff, and administrators each see appropriate content. Tune your search experience, AI answer style, and branding, all from a no-code dashboard.
No engineering team required
Go live
Embed the search widget with a single script tag, or use our REST API. Your users get AI Search and AI Assistant from day one. Your team gets analytics, audit logs, and ongoing support.
Most customers live within 2 business weeks
What our customers say
4.8 / 5
on G2 · 500+ reviews
“Keyspider transformed our site search overnight. Our support ticket volume dropped 30% within the first month because citizens were finding answers themselves. No calls required.”
Shalini Ranga
Head of Digital Experience
State Government Agency
“The AI summary feature is incredible. Students get direct answers from our knowledge base instead of sifting through pages. Adoption has been phenomenal.”
Olwethu Lee
Director of Student Services
University, Higher Education
“Within 60 days of deploying Keyspider, our 311 call volume dropped by 42%. Citizens are finding permit requirements, utility information, and service hours on their own, without ever having to call us.”
Marcus Todd
Director of IT Services
County Government, Midwest
See Keyspider working on your content. Today.
We'll configure AI Search or AI Assistant on a live sample of your actual content, so you see exactly what your users would experience from day one.
- 15-minute session with a product specialist
- Live on your actual content, not a generic sandbox
- No obligation, no hard sell
Typically live within 15 minutes of the call. Average ACV response: same business day.