Your agency has the answers. Help your people find them.
One app. Accurate answers pulled from every system you already use, with citations. Keyspider connects your fragmented docs, sites, and tools into a single answer engine.
- Live on your site in 2 weeks. No infrastructure changes required.
- Role-based access controls: staff see only what they're cleared for.
- WCAG 2.1 AA accessible. Your data is never used to train AI models.
No credit card required · 14-day trial · Dedicated onboarding included
38% of support calls
are about info already on your site. It's just unfindable.
Citizens now self-serve
5+ hrs/week, per staff
wasted hunting files that already exist somewhere in your systems.
Found in under 8 seconds
Trusted by government & enterprise organisations worldwide
The content exists. Nobody can find it.
Government and enterprise teams publish thousands of documents, policies, and pages. Then the CMS search bar returns zero results, or the wrong page from 2019. The problem isn't the content. It's always search.
5+ hrs/week
Staff spend their day hunting for files that should take 30 seconds
They know it's in SharePoint. Or maybe it was emailed. Or it's buried in a portal sub-page from 2021. Every failed search becomes a ticket raised, a colleague interrupted, or a missed deadline. That's 20% of the workweek, gone.
38% of calls
Residents phone in about things your website already answers
Nearly 4 in 10 calls to government contact centres ask about information that's published and current. Residents just can't find it. Each call costs $8 to $12 to handle. Bad search isn't a UX inconvenience. It's a budget drain.
$18K avg. cost
FOIA and compliance deadlines slip because no one can locate the document
When retrieval takes hours instead of seconds, FOIA responses go late, audits turn into manual hunts, and regulatory submissions miss their windows. The content exists. Finding it on deadline is the problem.
These aren't edge cases. Talk to any state IT director and you'll hear all three within ten minutes. Keyspider was built to fix each one without requiring a year-long implementation.
Built deep for State, Local & Education
SLED organisations have distinct compliance mandates, procurement constraints, and audience requirements. Keyspider is purpose-built for each.
Three products. One search platform.
From public-facing search to internal knowledge management: Keyspider covers every way your teams and citizens need to find information.
Find anything. Instantly.
Search that understands what people mean, not just what they type.
Keyspider AI Search reads intent, not just keywords. A citizen searching 'how do I renew my license' finds the renewal page even if the page never uses those exact words. Deployed on your site in weeks.
- Natural-language query understanding
- AI-generated answer summaries with source citations
- Real-time indexing: new content appears in minutes
- Works across websites, PDFs, and documents
AI Answer
Building permit applications require a completed Form BP-100, a site plan, and a $275 fee. Submit online at permits.cityofspringfield.gov or in person at City Hall, Room 204.
Source: Building Permits & Inspections Guide 2025
Ask anything. Get a real answer.
A conversational AI that knows your content, and only your content.
Unlike generic AI assistants, Keyspider AI Assistant answers exclusively from your verified documents. No hallucinations, no off-topic responses. Every answer includes the source citation so users can verify instantly.
- Grounded 100% in your own content (never guesses from outside sources)
- Every answer cites the exact source document
- Handles follow-up questions in context
- Section 508 compliant, independently audited. No training on your data.
What documents do I need for the Medicaid application?
You'll need: a valid photo ID (driver's license or passport), proof of residency (utility bill or lease), recent medical records from your physician, and proof of income (last 3 months of pay stubs or most recent tax return).
Source: Medicaid Eligibility Guide, Section 2.4
How long does the review process take?
One dashboard. Every tool. Every answer.
Search across every internal system from a single bar.
Your team shouldn't need to open 12 tabs to find one answer. Workplace Search connects SharePoint, ServiceNow, Salesforce, HR systems, and your intranet into one searchable surface, with role-based access built in.
- Single pane across SharePoint, ServiceNow, SAP & more
- Role-based access: staff see only what they should
- Reduces context-switching by 70%+ in early deployments
- Works with 40+ pre-built connectors
Parental Leave Policy v4.2 (HR)
Updated 2 weeks ago
Leave Application Portal (IT)
Self-service form
Manager Handbook, Section 6
Reference doc
Measured results across government & enterprise deployments
75%
of routine questions answered without staff involvement
self-service rate, avg. across deployments
40%
fewer contact centre calls within 90 days
measured across government deployments
2 weeks
from contract signed to live search
not 2 months. 2 weeks, including onboarding
10M+
citizen searches served per year
across government & enterprise customers
From contract to live in 2 weeks
No 6-month implementation project. No dedicated AI engineering team. Keyspider is designed to deploy fast without compromising on quality or compliance.
Connect your content
Point Keyspider at your existing sources: CMS, SharePoint, document libraries, knowledge bases, PDFs. Our 40+ pre-built connectors handle ingestion. Nothing to rebuild or migrate.
Avg. 45 minutes to connect first source
Configure your audiences
Set up role-based access so the public, staff, and administrators each see appropriate content. Tune your search experience, AI answer style, and branding, all from a no-code dashboard.
No engineering team required
Go live
Embed the search widget with a single script tag, or use our REST API. Your users get AI Search and AI Assistant from day one. Your team gets analytics, audit logs, and ongoing support.
Most customers live within 2 business weeks
What our customers say
4.8 / 5
on G2 · 500+ reviews
“Keyspider transformed our site search overnight. Our support ticket volume dropped 30% within the first month because citizens were finding answers themselves. No calls required.”
Shalini Ranga
Head of Digital Experience
State Government Agency
“The AI summary feature is incredible. Students get direct answers from our knowledge base instead of sifting through pages. Adoption has been phenomenal.”
Olwethu Lee
Director of Student Services
University, Higher Education
“Within 60 days of deploying Keyspider, our 311 call volume dropped by 42%. Citizens are finding permit requirements, utility information, and service hours on their own, without ever having to call us.”
Marcus Todd
Director of IT Services
County Government, Midwest
See Keyspider working on your content. Today.
We'll configure AI Search or AI Assistant on a live sample of your actual content, so you see exactly what your users would experience from day one.
- 30-minute session with a product specialist
- Live on your actual content, not a generic sandbox
- No obligation, no hard sell
Typically live within 15 minutes of the call. Average ACV response: same business day.