Answer every resident question. Around the clock.
Your agency publishes the answers. Residents just can not find them. Keyspider's AI assistant surfaces the right answer from your own content, in plain language, the moment someone asks. No hold queue. No callback. No wrong department.
42%
fewer inbound calls
Citizens find permit requirements, service hours, and benefit eligibility on their own. No hold music. No callback queue.
100+
languages supported
Meet EO 13166 requirements without hiring translators. The assistant responds in the language the resident types in.
24 / 7
always available
After-hours queries get answered instantly. Staff arrive in the morning to fewer voicemails and a shorter backlog.
Four problems agencies solve in the first 60 days
Call center deflection
Your agents spend the first 90 seconds of every call looking up the same information a resident could have found online. The AI assistant intercepts those queries before the resident picks up the phone, surfacing the exact policy, form, or service hour from your content.
One county reduced 311 volume by 42% in 60 days.
Multilingual constituent service
Most agencies serve residents who speak languages other than English. The assistant responds in whatever language the resident writes in, pulling answers from your English-language content and translating on the fly. No dual-language knowledge base required.
Covers EO 13166 language access obligations without added staff.
After-hours service gaps
A resident applies for a permit at 10 pm and hits a dead end. Without an assistant, they either abandon the task or call at 8 am tomorrow. With one, they get a cited answer and continue. Completion rates rise. Callback queues shrink.
Agencies report 30% fewer missed-session drop-offs.
Staff internal knowledge
Your staff spend hours each week hunting for the current version of a policy, a reimbursement rate, or a procurement threshold. The assistant indexes your internal content the same way it indexes public-facing pages. Staff ask in plain language. They get a cited answer in seconds.
5+ hours per staff member saved per week.
Built for public accountability, not just convenience
Consumer chatbots answer from the internet. Keyspider answers only from your content, so every response is auditable and every citation is verifiable.
Answers only from your content
The assistant never draws on general internet knowledge. Every answer cites a specific document, page, or record from your own systems. No hallucinations. No liability.
Conversational, not robotic
Residents ask follow-up questions the way they would in person. The assistant tracks context across a conversation, not just the most recent message.
Analytics show what residents can't find
Every unanswered query is a signal. The dashboard surfaces the questions your content doesn't yet cover, so you know exactly where to fill gaps.
Role-based access built in
Staff-facing deployments respect the same permission boundaries as your document management system. A frontline worker never sees content cleared only for administrators.
Meets the compliance bar your procurement team will ask about
Your legal and IT teams will ask. The answers are already in the contract, not buried in a sub-processor addendum.
Ready to give your users better answers?
AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.
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