ZendeskDeflect tickets with AI search that understands your knowledge base.
Keyspider indexes your Zendesk Guide articles and surfaces the right answer before a ticket is ever submitted. Users get cited, direct answers — not a list of links to scroll through.
How to connect Zendesk
Three steps from zero to live search.
Connect via Zendesk OAuth in the Keyspider dashboard
Click Connect Zendesk in your Keyspider account and authorise access via the standard Zendesk OAuth flow. No developer credentials needed.
Select the Guide help centres to index
Choose which help centres and brands to include. Keyspider fetches all published articles and begins indexing immediately.
Embed the AI search widget in your support portal
Paste a single script tag into your Zendesk theme or any web page. The widget shows AI-generated answers with source citations.
Integration: Zendesk Guide
Help centres indexed: 3
Indexed: 2,450 articles
Last re-index: 1 minute ago
Ticket deflection mode: active
What gets indexed
Everything your users need to find — automatically kept in sync.
Guide articles
All published Zendesk Guide articles indexed in full, including HTML body content and attachments.
Sections and categories
Article section and category hierarchy preserved so users can filter results by topic area.
Attachments and PDFs
PDF and document attachments linked from articles are downloaded, text-extracted, and added to the index.
Multi-brand support
Index multiple Zendesk brands and help centres from a single Keyspider account with per-brand result scoping.
Real-time re-index on update
Publish or update a Guide article and it appears in search results within minutes — no scheduled crawls.
AI-generated answer summaries
Keyspider synthesises a direct answer from matching articles and shows source citations so users can verify instantly.
Ready to add AI search to Zendesk?
See how Keyspider surfaces the right content — from the first search.