Answers that actually land.
Most search tools return a list of links. Keyspider AI Search is an enterprise answer engine — it understands what your users are actually asking and returns the right answer, grounded in your content, with every source cited. Deployed on your site, not in a generic cloud.
- Understands questions, not just keywords — zero hallucinations
- Grounded in your content: every answer cited, no outside data
- No IP tracking, no cookies — query data fully anonymised
- WCAG 2.1 AA, Section 508, NIST 800-53 Aligned
To be eligible, applicants must be a registered 501(c)(3) non-profit serving county residents, with a board of at least three members. Applications close September 30, 2025. Grants range from $5,000 to $50,000.
Sources: Community Grants Policy 2025, FAQ: Grant Programme
⚡ < 200ms
avg. response time
🎯 Semantic
Beyond keyword matching
Not just faster search. Smarter search.
Every feature is designed to close the gap between what users ask and what your content says.
Semantic understanding
Keyspider reads intent, not just words. A user searching 'how do I renew my licence' finds the renewal page, even if the page never uses those exact words.
AI-generated answer summaries
Instead of a list of links, users get a direct answer synthesised from your content, with citations so they can verify the source instantly.
Cross-domain and cross-platform
Index hundreds of agency sites across WordPress, Drupal, .NET, and custom CMSes from one account. No code changes required on individual sites. Citizens search once and find content from every department.
Real-time indexing
Publish a page at 10am, it's searchable by 10:05am. No overnight crawls or stale results. Your search always reflects your latest content.
Faceted and filtered search
Filter results by agency, content type, date, domain, and file format. Supports free text, Boolean, and faceted queries — giving citizens and staff the precision government search requires.
Search analytics dashboard
See what your users are searching for, what they're clicking, and (crucially) what returns zero results. Use that signal to improve your content strategy.
Live on your site in under 2 weeks
No data migrations, no lengthy onboarding. Keyspider plugs into your existing content and infrastructure.
Connect your content
Point Keyspider at your website, document library, or knowledge base. We support CMS platforms (WordPress, Drupal, Umbraco), cloud storage, and REST APIs. Setup takes minutes.
We index and understand it
Our AI engine crawls and indexes your content, building a semantic model that understands meaning, not just words. PDFs, web pages, and documents are all processed and kept up to date.
Add the search widget
Embed one script tag or use our API. The search widget is fully styled to match your brand and works on any site or platform. No framework lock-in.
Users get real answers
From day one, visitors search in natural language and receive AI-generated answers with cited sources, plus relevant result links below. No training period. No tuning required.
Every capability on state and local government RFPs. Standard.
From managing search across hundreds of agency sites to pinning emergency content in seconds, Keyspider is built around the real operational needs of government IT teams — not retrofitted from an enterprise product.
400+
Domains in a single account
600K+
Documents indexed
25M+
Queries/year supported
< 2 hrs
Analytics refresh for crisis response
Multi-domain federated search
One account indexes 400+ agency sites across WordPress, .NET, Drupal, PHP, and custom CMSes. No code changes on individual sites. Works even on pages with missing titles, descriptions, or metatags. Faceted filtering by domain, content type, agency, date, and file format included.
GIC / State Portal requirementBest Bets and crisis controls
Pin the right content to the top in seconds. When a storm hits or a state of emergency is declared, promote your emergency notice so 'is the state closed today?' returns the right answer immediately — without waiting on a content team.
Emergency response readySynonym library and query rules
Citizens search 'food stamps' — your SNAP page appears. They search 'DMV' — the Division of Motor Vehicles portal is first. Build a government-specific synonym dictionary and custom result rules without touching a single web page.
Plain-language bridgingMulti-agency management console
Manage search configurations for every agency from one dashboard. Each agency sees only their own analytics. Administrators, editors, and view-only roles keep the right people in the right seats.
Role-based admin accessPer-agency analytics and reporting
Agencies receive scheduled analytics reports with zero-result queries, top searches, and click-through rates. Central IT gets the aggregated view across all domains. Both in real time — under two hours of delay.
100+ client reporting readyField weighting and autocomplete tuning
Weight results by title, body, meta description, file type, recency, and page popularity. Autocomplete suggestions learn from query patterns and improve over time. All configurable from a no-code dashboard.
Configurable without engineeringLive preview
State offices closed — Winter Storm Warning
Triggers on: "is the state closed", "snow", "state emergency", "closures"
Synonym rules (active)
Today's zero-result queries (top 3)
Emergency best bet activated, synonyms managed, zero-result gaps surfaced. All in the same dashboard.
Built for the compliance requirements and content complexity of government and education
State & Local Government
- Multi-domain search across .gov sub-sites
- PDF and legislative document indexing
- FOIA-responsive document discovery
- WCAG 2.1 AA verified interface
- Section 508 compliant
K-12 & School Districts
- Audience-aware search (students vs parents vs staff)
- FERPA-compliant role-based access
- CIPA and COPPA compatible architecture
- 14 school websites, one search instance
- Lunch menus to enrollment forms: all indexed
Higher Education
- Faculty and department site federation
- Library catalogue integration-ready
- Student portal and LMS search integration
- Research discovery across institutional repositories
- Prospective student journey optimisation
Built to meet government procurement requirements
Keyspider AI Search carries the certifications and compliance posture that government and education procurement teams require, not as an afterthought, but as a core design principle.
WCAG 2.1 AA
Full keyboard navigation, screen reader support, ARIA labels. Tested by third-party accessibility auditors.
Section 508
Federal technology accessibility standard compliance, required for US government deployments.
ADA Title II
Supports compliance with 2024 DOJ rule requiring public entity digital accessibility.
NIST 800-53 Aligned
Architecture aligned to NIST 800-53 security controls — the standard required for US federal and state government cloud procurement.
No AI Training on Your Data
Your content and queries are never used to train AI models. Strict data isolation.
Data Residency Options
US-only data storage available. Private cloud deployment for sensitive environments.
Independent Security Audit
Annual third-party security review of infrastructure, access controls, and data handling. Report available under NDA.
99.9% Uptime SLA
Contractual uptime guarantee with financial remedies. Status page and incident notifications.
The Numbers That Matter to Your CFO
Keyspider AI Search typically delivers ROI within 6 weeks of deployment. Here's how the numbers stack up for a mid-sized government agency.
Contact Centre Deflection
12,000 calls/month · $22 avg cost per call · 35% deflection rate
Annual saving
$1,108,800
A 35% reduction in avoidable calls (the average for agencies in our customer base) saves over $1.1M annually based on a $22/call handling cost.
Staff Time Recovery
150 staff · 45 min/day spent searching for information · $35/hr blended rate
Annual saving
$1,365,000
When staff can find policy documents, precedents, and procedures in seconds instead of minutes, the aggregate time saving at scale is substantial.
FOIA Processing Efficiency
180 requests/month · 6 hours avg processing time · $45/hr legal/admin rate
Annual saving
$291,600
AI-powered document discovery reduces the manual search component of FOIA responses by 70–80%, cutting processing time from hours to minutes.
Total potential annual value for this example agency
$2.77M+
Results vary based on agency size, call volume, and use case mix. The above uses conservative industry benchmarks. Contact us to model your specific agency scenario.
See how this maps to your agencyTrusted by teams across every sector
State & Local Government
One search engine. Every agency site. No code changes.
State IT teams manage search for dozens or hundreds of agency websites built on different CMSes, each with their own domain. Keyspider federates them all: citizens type one query and get results from the right department, with Best Bets for emergency queries surfaced instantly when a crisis hits.
Up to 35% reduction in contact centre calls
Higher Education
One search for every student question.
Prospective and current students ask dozens of questions across admissions, courses, scholarships, housing, and student services. Keyspider unifies search across all university content so students get the right answer, without navigating 12 different portals.
4.8/5 average student satisfaction on G2
Healthcare
Patients find information. Staff find procedures.
From patient-facing websites to internal clinical guidance, healthcare organisations need search that works for two very different audiences. Keyspider supports both: public-facing search for patients and permission-controlled internal search for clinical staff.
Live within 2 weeks. No EHR migration required.
Ready to give your users better answers?
AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.
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