Search that finds the answer, not a list.
Your CMS default search returns links. Visitors scan three results, find nothing relevant, and give up or call your contact centre. Keyspider reads what people are actually asking and returns a direct answer, pulled from your own content, with every source cited. No outside data. No hallucinations.
- Reads intent, not just keywords. Zero hallucinations.
- Every answer grounded in your content, with citations. No outside data.
- No IP tracking, no cookies. Query data fully anonymised.
- WCAG 2.1 AA, Section 508, and NIST 800-53 aligned.
Households at or below 80% of the Area Median Income qualify. Documentation required: proof of lease, 30-day income statement, and a copy of the overdue rent notice. Applications accepted online or by mail through December 31, 2025.
Sources: Emergency Rental Assistance Policy 2025, ERA Program FAQ
⚡ < 200ms
avg. response time
🎯 Semantic
Reads intent, not just words
Search that works the way people think.
38% of support calls are about information already on your site. Your visitors aren't finding it. Here's what fixes that.
Semantic understanding
A resident searching 'how do I renew my driver licence' finds the renewal page, even if that page says 'driver's license renewal application' throughout. Keyspider closes the gap between how people ask and how agencies write.
AI-generated answer summaries
Users get a direct answer pulled from your content, not a page of links to skim. Each answer carries citations so anyone can verify the source in one click.
Cross-domain and cross-platform
Index hundreds of agency sites across WordPress, Drupal, .NET, and custom CMSes from one account. No code changes on individual sites. Citizens search once and get results from every department.
Real-time indexing
Publish a page at 10am and it's searchable by 10:05am. No overnight crawls, no stale results. Your search reflects what's actually on your site right now.
Faceted and filtered search
Filter by agency, content type, date, domain, and file format. Supports free text, Boolean, and faceted queries so citizens and staff can narrow results without guessing at the right search term.
Search analytics dashboard
See what your users are searching for, what they're clicking, and what returns zero results. That zero-result list is your content team's highest-priority to-do list.
Live on your site in under 2 weeks
No data migrations, no lengthy onboarding. Keyspider plugs into your existing content and infrastructure.
Connect your content sources
Point Keyspider at your website, document library, or knowledge base. WordPress, Drupal, Umbraco, cloud storage, REST APIs: we connect to all of them. No data migration, no schema changes. Setup takes minutes, not months.
We build the semantic index
The AI engine crawls your content and builds a model of what each page means, not just what words it contains. PDFs, web pages, policy documents, forms: all processed. The index stays current in real time.
Drop in one script tag
Embed a single tag or call our API. The search widget matches your brand and runs on any platform. No framework lock-in, no backend changes on individual sites.
Day one: real answers for real people
Visitors search in plain language and get a direct AI-generated answer with cited sources, plus the relevant page links underneath. No training period. No tuning queue. Works on the first query.
Every capability on state and local government RFPs. Standard.
From managing search across hundreds of agency sites to pinning emergency content in seconds, Keyspider is built around the real operational needs of government IT teams, not retrofitted from an enterprise product.
400+
Domains in a single account
600K+
Documents indexed
25M+
Queries/year supported
< 2 hrs
Analytics refresh for crisis response
Multi-domain federated search
One account indexes 400+ agency sites across WordPress, .NET, Drupal, PHP, and custom CMSes. No code changes on individual sites. Works even on pages with missing titles, descriptions, or metatags. Faceted filtering by domain, content type, agency, date, and file format included.
GIC / State Portal requirementBest Bets and crisis controls
Pin the right content to the top in seconds. When a storm hits or a state of emergency is declared, promote your emergency notice so 'is the state closed today?' returns the right answer immediately, without waiting on a content team.
Emergency response readySynonym library and query rules
Citizens search 'food stamps', your SNAP page appears. They search 'DMV', the Division of Motor Vehicles portal is first. Build a government-specific synonym dictionary and custom result rules without touching a single web page.
Plain-language bridgingMulti-agency management console
Manage search configurations for every agency from one dashboard. Each agency sees only their own analytics. Administrators, editors, and view-only roles keep the right people in the right seats.
Role-based admin accessPer-agency analytics and reporting
Agencies receive scheduled analytics reports with zero-result queries, top searches, and click-through rates. Central IT gets the aggregated view across all domains. Both in real time, under two hours of delay.
100+ client reporting readyField weighting and autocomplete tuning
Weight results by title, body, meta description, file type, recency, and page popularity. Autocomplete suggestions learn from query patterns and improve over time. All configurable from a no-code dashboard.
Configurable without engineeringLive preview
State offices closed, Winter Storm Warning
Triggers on: "is the state closed", "snow", "state emergency", "closures"
Synonym rules (active)
Today's zero-result queries (top 3)
Emergency best bet activated, synonyms managed, zero-result gaps surfaced. All in the same dashboard.
Built for the compliance requirements and content complexity of government and education
State & Local Government
- Multi-domain search across .gov sub-sites
- PDF and legislative document indexing
- FOIA-responsive document discovery
- WCAG 2.1 AA verified interface
- Section 508 compliant
K-12 & School Districts
- Audience-aware search (students vs parents vs staff)
- FERPA-compliant role-based access
- CIPA and COPPA compatible architecture
- 14 school websites, one search instance
- Lunch menus to enrollment forms: all indexed
Higher Education
- Faculty and department site federation
- Library catalogue integration-ready
- Student portal and LMS search integration
- Research discovery across institutional repositories
- Prospective student journey optimisation
Built to meet government procurement requirements
Keyspider AI Search carries the certifications and compliance posture that government and education procurement teams require, not as an afterthought, but as a core design principle.
WCAG 2.1 AA
Full keyboard navigation, screen reader support, ARIA labels. Tested by third-party accessibility auditors.
Section 508
Federal technology accessibility standard compliance, required for US government deployments.
ADA Title II
Supports compliance with 2024 DOJ rule requiring public entity digital accessibility.
NIST 800-53 Aligned
Architecture aligned to NIST 800-53 security controls, the standard required for US federal and state government cloud procurement.
No AI Training on Your Data
Your content and queries are never used to train AI models. Strict data isolation.
Data Residency Options
US-only data storage available. Private cloud deployment for sensitive environments.
Independent Security Audit
Annual third-party security review of infrastructure, access controls, and data handling. Report available under NDA.
99.9% Uptime SLA
Contractual uptime guarantee with financial remedies. Status page and incident notifications.
The Numbers That Matter to Your CFO
Keyspider AI Search typically delivers ROI within 6 weeks of deployment. Here's how the numbers stack up for a mid-sized government agency.
Contact Centre Deflection
12,000 calls/month · $22 avg cost per call · 35% deflection rate
Annual saving
$1,108,800
A 35% reduction in avoidable calls (the average for agencies in our customer base) saves over $1.1M annually based on a $22/call handling cost.
Staff Time Recovery
150 staff · 45 min/day spent searching for information · $35/hr blended rate
Annual saving
$1,365,000
When staff can find policy documents, precedents, and procedures in seconds instead of minutes, the aggregate time saving at scale is substantial.
FOIA Processing Efficiency
180 requests/month · 6 hours avg processing time · $45/hr legal/admin rate
Annual saving
$291,600
AI-powered document discovery reduces the manual search component of FOIA responses by 70–80%, cutting processing time from hours to minutes.
Total potential annual value for this example agency
$2.77M+
Results vary based on agency size, call volume, and use case mix. The above uses conservative industry benchmarks. Contact us to model your specific agency scenario.
See how this maps to your agencyTrusted by teams across every sector
State & Local Government
One search engine. Every agency site. No code changes.
State IT teams manage search for dozens or hundreds of agency websites built on different CMSes, each with their own domain. Keyspider federates them all: citizens type one query and get results from the right department, with Best Bets for emergency queries surfaced instantly when a crisis hits.
Up to 35% reduction in contact centre calls
Higher Education
One search for every student question.
Prospective and current students ask dozens of questions across admissions, courses, scholarships, housing, and student services. Keyspider unifies search across all university content so students get the right answer, without navigating 12 different portals.
4.8/5 average student satisfaction on G2
Healthcare
Patients find information. Staff find procedures.
From patient-facing websites to internal clinical guidance, healthcare organisations need search that works for two very different audiences. Keyspider supports both: public-facing search for patients and permission-controlled internal search for clinical staff.
Live within 2 weeks. No EHR migration required.
Ready to give your users better answers?
AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.
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