Advanced in-product support — help users without making them leave
Provide AI-based search, contextual help, and content management surfaced directly inside your product interface. Users get the answers they need in the moment they need them — staying in flow, never redirected to a separate help centre.
50%
fewer support tickets from users who have access to in-product contextual search
4×
higher article engagement when help is surfaced in-context vs. linked externally
< 2 weeks
typical deployment time from sign-up to in-product search going live
Help that lives inside your product
The most effective support happens before a ticket is raised. Embedding intelligent search inside your product turns every interaction into a self-service opportunity.
Contextual help inside your product
Surface the right documentation, tutorials, and FAQs based on where users are in the product. Help appears in context — no redirect, no interruption to the user's workflow.
AI-powered intelligent matching
Semantic search understands what users are trying to do, not just the words they type. Users find relevant answers even when they don't know the exact terminology.
Always up to date
Instant crawler updates mean your in-product search reflects your latest content within minutes. Ship a new feature, update the docs, and search stays current automatically.
Fully customisable embed
Use the JS widget or API to embed search in sidebars, modals, onboarding flows, or anywhere inside your product. Match your brand and UX exactly.
Where in-product support makes the biggest difference
Anywhere a user might get stuck is an opportunity to provide an answer — instantly, inside the product, without asking them to leave.
Onboarding flows
Surface relevant tutorials and getting-started guides inline during onboarding. Reduce drop-off by answering setup questions before users get stuck.
Feature-specific help
Trigger contextual documentation when users interact with complex features. The right article appears at the right step — without requiring a support request.
Error state recovery
When users hit an error, surface troubleshooting steps instantly inside the error state. Turn frustration points into resolved moments.
Contextual help surfaced inline — no page navigation required
How it works
Connect your product documentation
Link your help centre, in-app guides, video tutorials, and release notes. Keyspider indexes all content types — text, structured data, and PDFs.
Configure contextual triggers
Define which content appears for each product area or user action. A user on the billing page sees billing help. A user in settings sees configuration docs.
Embed the search widget
Drop a JS snippet into your product or use the API for a fully custom integration. The widget renders in your design system — invisible seams, maximum relevance.
Measure in-product deflection
Track how many users resolve their query without leaving the product. Analytics surface which features generate the most support requests — a direct roadmap signal.
Ready to give your users better answers?
AI Search, AI Assistant, and Workplace Search. Deployed in days, not months. See it live on your own content.
No credit card required · Live in 2 weeks · Cancel anytime